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It is definitely feasible for small enterprises to try and provide the same service levels as their larger counterparts. However, budget limitations, available work force, and limited vendor influence can make this a difficult challenge. In...
The higher the network availability metric, the more reliable the network should be. However, unless network resiliency and its direct impact on service levels are also addressed, even a high availability network can underperform. To maintain...
Many enterprises fail to use a consistent methodology to determine and validate the service levels required by their business units. As a result, these network organizations incur excessive costs to maintain and support service levels that...
Enterprise networks and telephony systems are fundamental services that are essential to enterprise productivity. As such, it is critical for IT departments to provide guaranteed service levels that address network and telephony availability and...