Tool

This tool will help you determine how much your organization should invest in a business process management (BPM) initiative. The tool provides a questionnaire to assess your organization's maturity for BPM, including what path to take during...

Tool

This tool will help you map out your current processes and document process owners, resources, and cost. The tool also provides the capability to simulate processes to determine variability in processes and identify bottlenecks.

Vendor Research

This research aims to contextualize the current Customer Relationship Management (CRM) market for vendors and solution providers. It provides survey-based data and analysis to help these groups more effectively market and sell CRM solutions.

Note

Enterprise Resource Planning (ERP), as a whole, has stayed static in the mid-market. However, due to the many vendors in this segment, organizations are faced with the significant challenge of narrowing down vendor options.

Tool

Info-Tech conducted its own market evaluation of thirteen ERP solutions. Use this tool to narrow the vendors down to a shortlist of solutions that best satisfy the company's requirements.

Solution Set

This Enterprise Resource Planning (ERP) research outlines the vendor landscape for the mid-market, discusses relative strengths and weaknesses of ERP platforms, and provides advice for organizations, enabling the selection of an ERP solution...

Tool

This tool will assist you in determining the value to your SMB of a standalone Customer Relationship Management (CRM) suite, as well as best-of-breed point solutions for sales, marketing, and customer service.

Note

The environment in which SMBs manage relationships with their customers is always changing, and new technologies are making it imperative that organizations deploy the correct customer management strategies and tools. Deciding which CRM suite...

Tool

Once RFP responses have been received, organizations selecting a CRM suite need a way to compare vendors across similar criteria. Use this RFP scoring tool to objectively evaluate vendor responses.

Template/Policy

Use this customizable template to create a Request for Proposal (RFP) that includes the Customer Relationship Management (CRM) features that your organization requires.

Tool

Use this tool to generate a customized shortlist of vendors based on the capabilities your SMB requires in a Customer Relationship Management (CRM) Suite.

Solution Set

The corporation no longer dictates what the customer wants - the customer is now the real decision maker. SMBs are expected to meet increasingly complex customer demands, and this, along with increasing interaction volumes (due in large part to...

Template/Policy

This tool will help enterprises create a successful CRM business plan in an iterative manner, adding value on a project by project basis.

Solution Set

The complexity of product portfolios and customer service inquiries, as well as increasing interaction volumes (due in large part social media), means that customer service can no longer be conducted with simple tools. Many organizations require...

Video

SaaS ERP belongs on the shortlist for small enterprises and mid-sized divisions of larger enterprises. Make the business case on versatility, not on total cost.

30-Sep-09 NetSuite Inc. has launched its cloud-based ERP and CRM systems for Apple Inc. iPhone and iPod Touch devices. The free mobile app, now available in the Apple App Store, will give users access to NetSuite's integrated business...

The Software-as-a-Service (SaaS) delivery model is impacting the Customer Relationship Management (CRM) project lifecycle. Understanding the impact that SaaS has on CRM is necessary to achieve successful on-demand CRM implementations.