(27-Mar-2012) User experience is important when developing any mobile app but in an enterprise context, what about security? For example, if you are developing an app that stores personal information there are regulations that ask where this...

Vendor Research

Info-Tech Research Group's Indaba Division (Info-Tech Indaba) has been providing research and advice around IT buyer behavior for many years, as well as examining the relationship between vendors and solution providers. The research is now being...

Tool

Info-Tech's Customer Service Maturity Assessment provides managers with an objective assessment of the current state of their organization's customer service environment and offers recommendations for improvement.

Tool

Web-based and social-based customer service tools will not all deliver equal value to every enterprise. Info-Tech's Customer Service Channel Readiness Assessment will help assess the appropriateness of different social and web-based customer...

Video

Organizations are exploiting social customer interaction channels for sales and marketing, but adoption of these channels for customer service is much slower. Proactively monitoring the social cloud for service opportunities gives organizations...

Note

Organizations are exploiting social customer interaction channels for sales and marketing, but adoption of these channels for customer service is much slower. Proactively monitoring the social cloud for service opportunities gives organizations...

Video

Each year there are numerous technology developments that provide IT with opportunities to offer extended value to the organization. Some simplify IT's work. Others are just plain cool. And some create challenges for IT in its traditional role...

Note

Organizations are under greater pressure to engage a growing customer audience that will potentially access, use, and buy products and services via mobile devices. Understand the mobile application market and lifecycle and develop a strategy...

Video

Organizations are under greater pressure to engage a growing customer audience that will potentially access, use and buy products and services via mobile devices. Understand the mobile application market and lifecycle and develop a strategy that...

Tool

Organizations are under greater pressure to engage a growing customer audience that will potentially access, use and buy products and services via mobile devices. Use this tool to help determine whether to pursue a native or Web mobile...

Solution Set

As the frequency of mobile devices being used for enterprise purposes steadily climbs, IT leaders must develop successful strategies for managing mobility in the workplace.

Service quality is one area that cellular providers prefer not to discuss with small enterprise clients. When it comes to the marketing hype surrounding current 3G and the forthcoming 4G cellular networks, wireless carriers are concealing many...