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Applications management is a delicate balance, and metrics help maintain that balance. It all begins with measuring quality and customer satisfaction.

Solution Set

Applications management is a delicate balance, and metrics help maintain that balance. It all begins with measuring quality and customer satisfaction.

Discover strategies and tactics to learn how to tell when IT is properly aligned with corporate goals, and when it isn't.

Template/Policy

Use the following survey to evaluate senior management's expectations of IT.

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Often, IT makes wrong assumptions about what senior managers expect of the department and how it actually performs against those expectations. As a result, IT leaders waste time and money fixing low priority problems while ignoring the larger...

Sentilla, one of several vendors in a growing category of off-the-shelf data center energy measurement solutions, recently announced the release of Sentilla Energy Manager 3.0. This release introduces several features and enables energy...

IT metrics are defined as the measurement of activities, processes, deliverables, or resources within IT. Considering the old adage "If you can't measure it, you can't manage it", an IT metrics program is essential for understanding, managing,...

February 19th, 2010 – London, ON - In an effort to educate and knowledge share with Canadian IT workers, The Quest for Canada’s Smartest IT is hosting a series of highly informative webinars to complement their campaign to find Canada’s...

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Info-Tech sees increased interest in energy measurement solutions for data centers and end-user infrastructure. However, such solutions are unlikely to make attractive projects unless IT can roughly quantify the true cost of electricity as...

When the economy takes a turn for the worse, IT is often the target of budget and staffing cuts, regardless of the negative impact the cuts may have on projects or service levels. With the nature of the cuts out of IT's control, how can you...

Collecting data on end-user device energy use can be relatively painless, especially if IT already has built-in tools at its disposal. Learn why an understanding of the true operational costs of energy is now important to many businesses, and...

In the data center, options for energy monitoring and measurement are beginning to proliferate. Understand why IT shops are benchmarking energy use now, which components need to be measured in data centers, and three options for getting started...

Metrics can, and do, provide a number of benefits to IT and the organization as a whole, including alignment, improved efficiencies, and the business case for additional IT budget or resources. However, poor data quality, shaky implementation...

Like any other IT project, metrics have to be properly designed, collected, piloted, and deployed. This implies an iterative approach that encompasses feedback, assessment, communication, and change management. The key to a successful...

Most IT decision makers are struggling to optimize IT performance measurement, delivery, management, and reporting. Broadly defined, these activities can be grouped together and defined as "IT service management." Understand where the enterprise...

Developing a Service Level Agreement (SLA) is only half the battle. Without performance measurements, SLAs are ineffective. Know what to measure, how to measure it, and when to change it.

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IT management is held accountable to determine how projects will financially impact the business and this requires hard numbers. With proper measurement, risk assessments, estimations, and assumptions it is possible to turn qualitative benefits...

It is an excellent practice for IT to establish a Service Level Agreement (SLA) with the business units it serves. However, it is dangerous to establish targets that exceed current experience without ensuring additional resources and funding.