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A customer-oriented IT department reduces department costs, improves the quality of deliverables, and boosts the efficiency of the IT workforce. There are six core competencies that are essential to service orientation in IT. Facilitate these...

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A customer-oriented IT department reduces department costs, improves the quality of deliverables, and boosts the efficiency of the IT workforce. This storyboard helps you assess the level of customer service orientation in your IT department,...

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Many North American organizations inherit a global data center facility due to a merger or acquisition, greenfield expansion, or an upgrade to an existing facility in another country. Deciding what to tackle first can be an overwhelming...

(22-Jul-10) Although there aren't any prevalent security attacks or threat mechanisms associated with smartphones in the market today, security vendors and analysts are urging mobile device users to use security best practices on them, just as...

While economic woes continue to plague businesses, IT remains relatively unscathed. Although there is bound to be a handful of IT professionals in the proverbial unemployment line, IT staff have not been as negatively affected as those closer to...

Scenario planning is a dress rehearsal for the unthinkable. Use it to identify single points of failure, ensure agility, mitigate risks, and increase stakeholder confidence.

Info-Tech predicts a rise in printer management adoption. Enterprises of all investment styles and strategic orientations, especially cost-cutting shops, are missing an opportunity to save IT resources and reduce costs.

Most IT decision makers are struggling to optimize IT performance measurement, delivery, management, and reporting. Broadly defined, these activities can be grouped together and defined as "IT service management." Understand where the enterprise...

Upon awakening to surprising costs and management headaches, enterprises traditionally adopt printer cost/device management. Avoid the pain by adopting a print cost/device management strategy appropriate to the enterprise.

Job Description

The System Administrator's role is to manage and tune in-house computer software systems and network connections to ensure high levels of availability and security of the supported business applications. This individual also participates in the...

Job Description

The Operations Manager's role is to supervise and ensure the efficient operation of the company's network, client servers, databases, and equipment. This includes managing IT staff responsible for monitoring and diagnosing network and hardware...

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The role of the Project Manager is to plan, execute, and finalize projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants...

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The Geographic Information Systems (GIS) Manager's role is to coordinate, implement, and manage the organization's Internet-based strategies and initiatives for GIS software. This individual is responsible for ensuring the development and...

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The Knowledge Manager's role is to collect, synthesize, organize, and manage corporate information and information services in support of business units across the enterprise. This includes accumulating, understanding, and leveraging...

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The Corporate Librarian's role is to manage and maintain all company-owned information resources and associated content. This includes ensuring that the storing, archiving, and taxonomical layout of information resources are consistent across...

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The Database Analyst's role is to direct, evaluate, review, and manage database resources and services across the organization while ensuring high levels of data quality. This individual is also responsible for developing, implementing, and...

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The role of the Software Licensing Manager is to support, manage, and administer contracts for software and application services and products across the organization. This includes overseeing technology spending, managing a repository of...

Job Description

Reporting directly to the CEO/President, the VP of IT's role is to plan, coordinate, direct, and design all operational activities of the IT department, as well as provide direction and support for IT solutions that enhance mission-critical...