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(29-Jun-10) Alan Bourassa, CIO of EmpireCLS, a limousine service in Secaucus, N.J., is a man on a tight schedule. He has tied his company's 64 server blades to a three-year replacement cycle, a fast-paced strategy that he feels has become...
Small (less than 100 branches) and mid-sized (101-500 branches) retail banks are facing a tough economic outlook and increased competition as Internet banking and call centers become part of the cost of doing business. Info-Tech recommends...
Institutions of higher education have unique needs for Customer Relationship Management (CRM) applications. Info-Tech Research Group recommends building a CRM strategy centered on the unique student lifecycle of the institution and then partner...