I am writing to you today for two reasons. First, because until these announcements, you seemed to understand the China Model and its one-sided intentions. And second, because you seem to be making the most poorly informed and most damaging...

London, ON – April 14th, 2010 - Info-Tech Research Group has been recognized for the third year as one of the Best Workplaces in Canada. This list, and related stories, appeared in a special national report on Tuesday April13th, 2010 in The...

Many competent professionals have been laid off during the current IT industry shakedown, then hired elsewhere, only to be laid off again, eventually winding up in an underpaid or unfulfilling role. A truly successful job posting ferrets out...

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Space is often limited and expensive, so a clear and concise job posting that attracts the right applicants the first time around is critical for keeping costs reasonable. This tool is designed to help draft a successful IT job posting for...

(21-Dec-09) When businesses consider cutting costs in almost any area, often the first thing that comes to mind is outsourcing, particularly to overseas employees or consultants. It is understandable — especially in this economy — that companies...

(24-Nov-09) Ciena Corp. won the auction for wilting Canadian technology icon Nortel Networks Corp.'s global Ethernet assets and promised to preserve 2,000 highly-skilled jobs, many in Ottawa. The $769 million (U.S.) offer – $530 million in...

London, ON, October 19, 2009 - While the effects of an economic downturn linger in London, Ontario and the city’s unemployment rate tops 11%, local firm Info-Tech Research Group has launched a campaign to put the community’s best and brightest...

A new survey from Sapphire Technologies and IBM on hiring intentions in the Canadian IT sector reports a very positive outlook ahead, with 87 per cent of senior-level executives planning to maintain or increase staff. But an Info-Tech analyst...

Layoffs are intended to dramatically cut labor costs, not as an excuse to finally take care of problem staff. Assess the factors involved in making layoff decisions and ensure these factors are objectively prioritized to minimize risk.

In-demand IT skills change from year to year, but demand for business understanding and soft skills will not go out of vogue. Recruit and train skills that will advance enterprise strategy and augment the bottom line.

Job Description

The Service Desk Manager's role is to oversee all Service Desk staff and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to identification, prioritization and...

Job Description

The Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating...

Job Description

The Level II Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end user help requests within established SLAs.