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Organizations need to do their homework before the application outsourcing engagement begins. This involves picking the right application to outsource, choosing a suitable outsourcer to perform the work, and planning a proper negotiation...

Tool

Finding the right outsourcer is essential to a successful outsourced application development project. When organizations are navigating the outsourcing vendor landscape, they must know what type of outsourcing arrangement they need (offshore,...

Driven by cost pressures and a desire for increased business agility, offshoring of IT services has seen consistent growth since the 90s that paused briefly during the global recession but is now rebounding. Both large and small organizations...

IT professionals who are interested in outsourcing application development, maintenance, or helpdesk services offshore have a myriad of geographic locations to choose from. China offers a large labor pool, strong infrastructure, and low cost....

IT professionals who are interested in outsourcing application development, maintenance, or helpdesk services offshore have many geographic locations to choose from. The Philippines offers a large labor pool, strong infrastructure, and low cost....

IT professionals who are interested in outsourcing application development, maintenance, or helpdesk services offshore have many geographic locations to choose from. India is a top contender with strengths in resource availability,...

Clear and concise service level agreements (SLAs) help ensure that both the customer and vendor in an application maintenance outsourcing (AMO) initiative are on the same page. Create effective AMO SLAs by learning from this case study...

Performance scorecards (PSCs) provide an efficient way for small enterprises to track provider performance in application maintenance outsourcing (AMO) relationships. Successfully manage the AMO initiative by learning more about how to use PSCs...

Tool

Tracking an application maintenance outsourcing (AMO) provider's performance using a performance scorecard (PSC) can go a long way towards keeping the AMO initiative on the right track. Use the ITA Premium SE customizable AMO PSC template to...

Case Study

The inclusion of clear Service Level Agreements (SLAs) in application maintenance outsourcing (AMO) contracts is an important component of outsourcing success. Follow the successful strategies of two IT professionals who structured their AMO...

Info-Tech recently interviewed an IT manager from a UK based not-for-profit housing association on his experience with IT application outsourcing. By outsourcing customization and maintenance of IT applications, his IT department succeeded in...

Info-Tech Research Group recently asked 46 manufacturers about their experience with IT application outsourcing. These manufacturers reported faster application delivery, greater resource availability and increased knowledge transfer opportunity...

IT application development and maintenance outsourcing is a very common and popular trend among legal services firms. Learn from peers in the legal trade why they outsource and what benefits they receive by outsourcing.