Tool

To ensure high vendor performance, IT departments must practice vendor management by recording and acting on vendor issues. Track issues to resolution and understand where improvement is needed.

Template/Policy

Frequent communication with stakeholders not only demonstrates IT's value, but also helps control demand, justify expenditure, and secure staff for future projects. Send regular status reports to your stakeholders to keep them informed about...

(29-Jul-09) - EBay Inc. is building new software to run its Skype Internet-calling service, a bid to sidestep a licensing dispute with Skype's founders, who have threatened to take back the underlying technology. Click here for full article

Podcast

6:45 minutes - This podcast explores the awareness of green issues and the adoption of green technologies within the IT environment.

Template/Policy

An issue document need not be complex to be effective, but it must contain the right components. Use the Info-Tech "Issue Details Worksheet" to capture the details of each project issue.

Job Description

The Operations Analyst's role is to ensure that the performance obligations of in-house computing systems are met. This includes gathering and analyzing data in support of systems management, maintenance, and performance. The Operations...

Job Description

The Security Administrator's role is to ensure the secure operation of the in-house computer systems, servers, and network connections. This includes checking server and firewall logs, scrutinizing network traffic, establishing and updating...

Job Description

The Systems/Software Application Tester's role is to plan, design, architect, and deploy effective test suites and regimes for in-house product development, software application development, information system launches, and operations systems...

Template/Policy

To help you isolate your requirements for an online community, download this online community needs assessment checklist from Info-Tech.

Job Description

The Chief Security Officer's role is to provide vision and leadership for developing and supporting security initiatives. The Chief Security Officer directs the planning and implementation of enterprise IT system, business operation, and...

Job Description

The Network Analyst's role is to design, build, and implement network systems across the enterprise. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all local and wide area network...

Template/Policy

The worst nightmare of any project manager is scope creep. Resolve scope creep and other issues at the outset with a project charter document.