Use these notes to apply cost-savings across your department. Discover cost savings in every aspect of your cost-to-serve expenses, and use the guidance and tools below to start reducing costs today.

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Collecting stakeholder feedback on IT's day-to-day performance is essential for meeting stakeholder expectations. Conduct regular business stakeholder satisfaction surveys to measure IT's performance, and understand where improvement is needed.

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Understanding end-users' attitudes towards IT is essential in improving the overall quality of IT service provision. This End-User IT Satisfaction Survey offers a series of sample satisfaction questions an IT department may wish to present to...

The fast pace of technology change makes PC purchases quickly outdated. Getting the most business value out of corporate computers requires a long-term strategy that begins with a thorough assessment phase. Plan to save money by following...

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End users display a diverse range of IT skills. Use this assessment tool to identify end-user skill levels and determine if they have the knowledge to act as resident experts.

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Power users are advanced, technically-savvy users that have a great personal interest in technology. These individuals are an untapped resource that, if leveraged properly, can extend IT support to the front lines. To improve desktop...

IT and marketing have a lot to gain from knowledge transfer between departments. One use of marketing strategy in IT is when launching new IT initiatives to the rest of the organization. Harnessing marketing techniques will help IT systems get...

Info-Tech finds that IT departments run into the same classic issues in getting the business on board when planning enterprise application projects. Understand the best practices for working through objections from end users and business...

Recent Info-Tech research on the enterprise application planning process shows that, in business process modeling, small enterprises which carefully govern consultant involvement, and leave the real process work to the business, achieve greater...

Recent Info-Tech research finds that business process modeling efforts led by end users and business managers produce more successful enterprise application projects. Learn how IT departments with user-driven modeling build effective business...

In-Depth Report

It's a frustrating fact that meeting project requirements is often not the same thing as fulfilling customer expectations. Internalize strategies for understanding and managing business customer expectations of IT.