Note

Writing IT job descriptions can be time consuming and frustrating. Make the job easier with this list of sample IT job descriptions.

Use these notes to apply cost-savings across your department. Discover cost savings in every aspect of your cost-to-serve expenses, and use the guidance and tools below to start reducing costs today.

The most popular areas to reduce IT costs are pretty predictable. However, many IT leaders are missing or avoiding major cost saving opportunities altogether. Move beyond low-hanging fruit and tackle more creative ways to cut the IT budget.

As part of IT cost management efforts, financial services industry shops focus on three IT service areas: servers and storage, application development, and workstations. Info-Tech's research suggests three key strategies to prioritize in-house...

Many enterprises are tackling the usual and predictable when it comes to cutting IT costs. However, many significant cost-reduction opportunities are being missed or ignored outright. Move beyond the low-hanging fruit and scrutinize in-house...

As part of IT cost management efforts, wholesale and retail industry shops focus on three IT service areas - network and telephony, servers and storage, and end-user support. Info-Tech's research suggests three key strategies to prioritize...

Tool

This note provides techniques for cost reduction within the end-user support services area. These techniques are categorized according to time frame and are accompanied by potential pitfalls. IT should determine time frames, and in accordance to...

The telltale signs of a failing frontline technical support help desk are easy to spot. End-users avoid calling in, metrics fall consistently short of industry standards, and staff do everything in their power to get off the team. Identify the...

Hiring the ideal help desk analyst is not a simple exercise. Technical skills must be matched by an innate ability to deal with people in highly stressful situations. Take the time to identify this seemingly disparate skill set to minimize staff...