Solution Set

The nature of the end user-IT relationship has an organization-wide impact. A less than ideal relationship results in a breakdown of trust and confidence, negatively impacting IT's ability to deliver what the organization needs.

Note

End user-IT relationships have an impact on overall workplace conditions. End-user satisfaction with IT service and communication determines the overall end user-IT relationship. Identify what relationship type you are in with the end user and...

Tool

Use this tool to reveal the areas of end-user dissatisfaction and guide you through repairing the IT-end user relationship.

Video

Info-Tech research has shown that improving end-user satisfaction with IT results in higher employee engagement, better working conditions throughout the organization, and higher employee effectiveness and productivity.

Use these notes to apply cost-savings across your department. Discover cost savings in every aspect of your cost-to-serve expenses, and use the guidance and tools below to start reducing costs today.

Template/Policy

Collecting stakeholder feedback on IT's day-to-day performance is essential for meeting stakeholder expectations. Conduct regular business stakeholder satisfaction surveys to measure IT's performance, and understand where improvement is needed.

Template/Policy

Understanding end-users' attitudes towards IT is essential in improving the overall quality of IT service provision. This End-User IT Satisfaction Survey offers a series of sample satisfaction questions an IT department may wish to present to...

Compliance initiatives such as PCI DSS, SOX and GLBA have resulted in a massive increase in security and privacy related issues. These regulations require a certain level of adherence by end-users in order for an organization to remain...

Vendors will promote the energy efficiency and associated cost savings of virtual desktop infrastructure (VDI). However, Info-Tech finds that energy savings are substantial only in large scale VDI plus thin client deployments. Use this note to...

Tool

This note provides techniques for cost reduction within the end-user support services area. These techniques are categorized according to time frame and are accompanied by potential pitfalls. IT should determine time frames, and in accordance to...

Note

End users display a diverse range of IT skills. Use this assessment tool to identify end-user skill levels and determine if they have the knowledge to act as resident experts.

Note

Power users are advanced, technically-savvy users that have a great personal interest in technology. These individuals are an untapped resource that, if leveraged properly, can extend IT support to the front lines. To improve desktop...

End-user resistance is a common roadblock to thin client deployment. Recent improvements in the end-user experience are changing the rules of engagement. See what the leading vendors are doing to make thin client more attractive.

Enterprises approach e-mail archiving for a variety of reasons. A successful e-mail archiving implementation depends largely on defining those reasons and ensuring the solution meets the needs. Identify drivers and use these to state business...

Small enterprises deploying IP Telephony (IPT) face many planning and implementation challenges, one of which is end-user training. Ensuring that users are comfortable using the new system and are able to leverage new productivity features is an...