London, ON – April 14th, 2010 - Info-Tech Research Group has been recognized for the third year as one of the Best Workplaces in Canada. This list, and related stories, appeared in a special national report on Tuesday April13th, 2010 in The...

(10-Mar-10) Phaeton Automotive Group got its start in 1993 with two locations in London, Ontario. Today, Phaeton has grown to have over 350 employees working out of seven sales and service locations in London, Richmond Hill and Thornhill,...

(9-Feb-10) SAS Canada is adding roughly 20 new positions, mostly in sales, to offices across the country. Approximately one third of the positions are based out of the company's headquarters in Toronto. Opportunities are also available in...

London, ON, October 19, 2009 - While the effects of an economic downturn linger in London, Ontario and the city’s unemployment rate tops 11%, local firm Info-Tech Research Group has launched a campaign to put the community’s best and brightest...

(IT World Canada) - Your online popularity might be as valuable to your career as a post-grad education. A recent job posting on Best Buy's Web site prefers candidates with a graduate degree and at least 250 followers on Twitter

First, an unpleasant truism: The economy is tanking, with no sure end in sight. Accompanying this downward spiral is a corresponding frenzy of activity as enterprises and their IT departments look for ways to reduce costs. However, there's a...

According to a recent study from Info-Tech Research Group, IT leaders view poor job performance as the top factor when determining whether to lay off staff. However, this betrays a fundamental misunderstanding of the purpose of layoffs.

Job Description

This role represents a source of accountability for the continual improvement program. The CSI Manager will be the champion for all Continual Service Improvement initiatives. The Improvement Manager is responsible for the creation and...

Job Description

The Service Desk Manager's role is to oversee all Service Desk staff and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to identification, prioritization and...

Job Description

The Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating...

Job Description

The Level II Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end user help requests within established SLAs.

Job Description

The Operations Manager's role is to supervise and ensure the efficient operation of the company's network, client servers, databases, and equipment. This includes managing IT staff responsible for monitoring and diagnosing network and hardware...