Solution Set

Meeting compliance needs and optimizing email efficiency can be a difficult task. Select the right email archiving platform to reduce risks, optimize email service storage, and reduce end-user support costs.

Tool

Use this tool to generate a customized shortlist of vendors based on the capabilities your organization requires in an email archiving platform.

Tool

After responses to an RFP have been received, enterprises considering email archiving platforms need a way to compare potential solutions. Use this RFP scoring tool to record and evaluate features across vendors.

Template/Policy

Use this template to help create an RFP that lists features according to your enterprise email archiving platform requirements.

Tool

The email archiving market is a highly fragmented market, with many vendors that are strong in specific areas. Organizations have different needs depending on their industry and geographical location, and are struggling to reconcile their...

Tool

Many organizations fail to adequately budget for their collaboration implementations, leading to cost and time overruns. This tool will help you budget for initial platform deployment and ongoing collaboration solution design.

Tool

Initial collaboration platform deployment consists of a number of discrete steps, from creating the front-end, support model, and back-end to designing and executing pilot projects. This tool will help serve as the basis for platform deployment...

Job Description

To successfully implement a collaboration platform, put the right people behind the implementation. If the budget allows, hire a dedicated resource to execute the implementation to increase user uptake. The Collaboration Business Analyst plays a...

Tool

Building a library of collaboration solutions for ad-hoc and persistent teams is essential for enabling effective collaboration. This tool assists IT architects and business analysts conducting collaboration pattern matching (pairing the...

Template/Policy

Info-Tech's Annual Audit Template will help you conduct an annual assessment of the existing collaboration environment. It will consider a variety of different factors to construct a strategy for the ongoing operation of the collaboration system.

Video

Successfully implementing a collaboration platform is essential for realizing business value. The implementation should be split into two distinct phases: initial platform deployment and ongoing solution design. IT managers are familiar with the...

Tool

Info-Tech's Customer Service Maturity Assessment provides managers with an objective assessment of the current state of their organization's customer service environment and offers recommendations for improvement.

Tool

Web-based and social-based customer service tools will not all deliver equal value to every enterprise. Info-Tech's Customer Service Channel Readiness Assessment will help assess the appropriateness of different social and web-based customer...

Video

Organizations are exploiting social customer interaction channels for sales and marketing, but adoption of these channels for customer service is much slower. Proactively monitoring the social cloud for service opportunities gives organizations...

Note

Organizations are exploiting social customer interaction channels for sales and marketing, but adoption of these channels for customer service is much slower. Proactively monitoring the social cloud for service opportunities gives organizations...

Template/Policy

Documenting social collaboration and E2E interaction strategy into a business plan is a crucial step in planning a social tool implementation. This template builds on the results from the Social Collaboration Maturity and Readiness Assessment...

Video

Social tools are now being offered by a number of collaboration vendors. Many organizations are unsure of how to integrate social tools with existing team workflows. Managers must embrace, rather than hinder, integration of social collaboration...

Note

Social tools are now being offered by a number of collaboration vendors. Many organizations are unsure of how to integrate social tools with existing team workflows. It's important for managers to embrace, rather than hinder, integration of...

Tool

Use the source file of Info-Tech's Email Application Migration Decision Tree to revise the flowchart to tailor to your organization's needs for email migration considerations and decisions.

Tool

Use Info-Tech's Email Application Migration Decision Tree flowchart to work through email migration decisions and important considerations as part of the project plan.

Video

Almost 50% of organizations have been using the same email platform for over six years. These legacy platforms are no longer satisfying business demands, expensive to support, and pose integration difficulties. Organizations must carefully plan...

Template/Policy

Today, the implementation practice for software systems, including email platforms, is relatively easy from the end-user perspective. However, for larger organizations, the migration and systems integration of these applications is not so easy....

Tool

Today, the implementation practice for software systems, including email platforms, is relatively easy from the end-user perspective. However, for larger organizations, the migration and systems integration of these applications is not so easy....

Note

Email is a mission-critical communications tool, but it can also be a platform for value-added integrations with other applications and communications platforms. Switching email platforms is a necessary change when requirements are no longer...

Solution Set

Many organizations are abandoning their original Novell GroupWise and Lotus Notes email platforms and are faced with email migration for the first time in their history.

Solution Set

E-Mail vendors release significant platform upgrades more often than organizations need to upgrade, creating pressure to upgrade twice as frequently as upgrades are really warranted.

Template/Policy

This template provides enterprises with a measuring-stick against which to weigh existing policy, as well as a foundation for new enterprises designing this policy for the first time. Download and modify this document to suit enterprise needs.

Video

As IT leaders position an Exchange 2010 upgrade on the roadmap, a TCO calculator will be a key component in building a business case for the upgrade. More importantly, it clearly illustrates the cost differences between moving to an on-demand...

Exchange 2010 is a radical re-architecting of the Microsoft flagship e-mail platform. New features include on-premise and/or hosted deployment, major operational improvements and e-mail archiving. However, most organizations find the drastic...

Microsoft Exchange 2010 has a new premium archiving option with a substantial feature set. However larger organizations with compliance requirements beyond e-mail will still want to examine best-of-class enterprise archiving solutions. Don't...