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Tagged - customer service management

Vendor Research
Trends in CRM Adoption: Integrated Suites and Point Solutions

This research aims to contextualize the current Customer Relationship Management (CRM) market for vendors and solution providers. It provides survey-based data and analysis to help these groups more effectively market and sell CRM solutions.

Vendor Research
Customer Service Management: Key Market Drivers

This research aims to contextualize the current Customer Service Management (CSM) market for vendors and solution providers. It provides survey-backed data and analysis to help these groups more effectively market and sell their solutions....

Solution Set
Vendor Landscape Plus: Customer Service Management Platforms

The complexity of product portfolios and customer service inquiries, as well as increasing interaction volumes (due in large part social media), means that customer service can no longer be conducted with simple tools. Many organizations require...

Template/Policy
CSM Platform RFP Template

Use this customizable template to create a Request for Proposal (RFP) that includes the CSM features that your organization requires.

Tool
CSM Platform RFP Scoring Tool

Once RFP responses have been received, organizations selecting a CSM platform need a way to compare vendors across similar criteria. Use this RFP scoring tool to objectively evaluate vendor responses.

Note
Vendor Landscape Plus Storyboard: Customer Service Management Platforms

Customer service is a changing field and new technologies are making it imperative that organizations deploy the correct customer service strategies and tools. Deciding which CSM suite to select is a difficult task. Use this research to...