Economic times are getting tough. Orders could come down from company executives to cut headcount immediately. If IT leadership doesn't make it happen, it could be their jobs on the chopping block. Be ready to take decisive action.

On-call IT staff are now commonplace in many enterprises, but employees should not feel taken for granted. A well-crafted on-call policy will eliminate surprises by spelling out fair expectations on both sides.

Template/Policy

Every IT organization with on-call staff should have a well-defined policy and employee agreement. Use this template to take the pain out of drafting these critical documents.

Appropriate salary ranges are crucial for attracting and retaining IT employees. Following a specific process enables IT managers to set salary ranges that can be defended when scrutinized by senior executives.