Template/Policy

This tool will help enterprises create a successful CRM business plan in an iterative manner, adding value on a project by project basis.

Template/Policy

Use the ERP Business Case Template and work with business units to develop an appropriate justification for ERP projects.

Tool

The Data Integration Build vs. Buy TCO calculator provides enterprises with a framework for comparing the cost of hand-coding to that of buying a new software package.

Tool

Many organizations attempt to implement enterprise architecture (EA) without a clear sense of where they are and where they want to go. Determining your enterprise's current state of EA, the desired target state, and a roadmap for getting there...

Note

Infrastructure plans must support increasing performance expectations from the organization as well as continued growth. At the same time, expenses are constrained and IT Management must select low-cost solutions. It helps establish targets for...

Tool

Deciding whether to move the QA team to an automated testing environment requires a thorough evaluation. Careful consideration is critical to making the right choice and to realizing the full benefits of an automated testing tool if test...

Note

Organizations must replace legacy telephony equipment as it nears end-of-life status and support options disappear. While IP Telephony (IPT) is now proven as a viable technology path, IT leaders must be prepared to build a strong business...

Just because project benefits are not quantifiable does not mean that the project is not worth pursuing. Create a business case that concentrates on resolving a pressing business need and attach real costs and consequences to not moving forward.

Tool

Although the shift from traditional phone systems towards IP Telephony (IPT) is clear, upgrading a legacy infrastructure still demands strong financial justification given the investment required. IT leaders should utilize this TCO and ROI...

Tool

Automated testing can be advantageous to small enterprises that develop their own software. However, IT leaders must take the time to balance the potential benefits against the common pitfalls. Use this note to determine the appropriate course...

Tool

Although automated testing involves a costly overhead, small enterprises considering automation in their quality assurance testing strategy can find that the potential long-term benefits outweigh the initial investment. Use this ROI calculator...

Tool

Small enterprises interested in quality assurance testing can benefit by investing in an automated testing tool. Determine if the organization is ready for automation by balancing internal quality assurance requirements and capabilities. Use...

Canceling a failing project should be a decision based on the facts of the business case, not the emotions associated with the decision. The longer the decision is delayed, the more costly the cancellation becomes in terms of money and...

Rich Internet Applications (RIAs) blend a highly interactive user experience with seamless access to centralized data. Done right, this combination can deliver real business benefit.

Vendors will promote the energy efficiency and associated cost savings of virtual desktop infrastructure (VDI). However, Info-Tech finds that energy savings are substantial only in large scale VDI plus thin client deployments. Use this note to...

Tool

With a modest initial investment, user experience engineering (UXE) delivers user-friendly employee-facing applications and intranet sites that greatly improve employee productivity while reducing training, support, and maintenance costs....

Tool

With a modest initial investment, user experience engineering (UXE) delivers excellent ROI in the form of user-friendly employee-facing applications and intranet sites. These greatly improve employee productivity while reducing training,...

To successfully sell proposals for new application systems, IT must convince management that these applications can help achieve significant and relevant business value with little risk. Those that plan their business case material to address...

Tool

Since so much work in the modern enterprise is computer mediated, employee-facing Web sites and applications have a huge influence on employee productivity. User experience engineering (UXE) can improve the usability of internal sites and...

Tool

User friendly employee-facing applications greatly improve employee productivity while reducing training, support, and maintenance costs. Thus, user experience engineering (UXE) can make a significant contribution to corporate cost reduction....

Tool

User experience engineering (UXE) for customer-facing Web sites can turn site visitors into customers and that keep on buying through the Web channel. Calculate the return on an investment in UXE using this ROI calculator.

Tool

Customer-facing Web sites and applications are critical in creating a good first impression, yet they often drive customers away by being hard to navigate and difficult to use. User experience engineering (UXE) can solve this problem and make a...

Tool

Many small enterprises rely on a customer-facing Web site to disseminate data and drive sales. Unfortunately, the sites are often hard to navigate and difficult to use, diminishing customer loyalty and reducing sales. User experience engineering...

Tool

Without the marketing budgets of large organizations, many small enterprises rely on a customer-facing Web site to disseminate data and drive sales. User experience engineering (UXE) can make these sites more user friendly, which increases...

Tool

Rich Internet Applications (RIA) drive sales by providing a compelling user experience and reduce support costs by enhancing application usability. But they are also costly and complex to develop. Use this ROI calculator to determine if...

Tool

Rich Internet Applications (RIAs) blend the benefit of instant Web access to centralized data with a user experience that is both efficient and easy to use. This combination offers attractive ROI for high-volume computer-supported employee...

Tool

Investing in an automated testing tool can be a significant expense, but as it is used and reused, it can quickly become an asset. Use this ROI calculator to compare the cost of automated testing with the cost of manual testing, and determine if...

Tool

Testing an application is a critical task to validate code performance and software features. While most organizations understand the importance of testing, very few automate the testing process with the assistance of specialized tools. Trim...

Tool

Rich Internet Applications (RIAs) blend the benefit of instant Web access to centralized data with a user experience that is both easy to use and cool to watch. This combination offers attractive ROI, especially for customer-facing applications...

Tool

Rich Internet Applications (RIAs) blend the benefit of instant Web access to centralized data with a user experience that is both efficient and easy to use. This combination offers attractive ROI for high-volume computer-supported employee...