Solution Set

IT Leaders are looking for a holistic system of IT projects and solutions that denotes business processes, information stores, applications, security and technical infrastructure. EA provides competitive advantage and significantly lower...

Solution Set

Many organizations contemplate forming an IT steering committee to better align IT investments with business strategy, but most don't know where to start.

Moving IT to a business-centric IT delivery model is a process that continues to challenge small and midsized enterprises. Gauge the enterprise's current ITSM maturity by learning why and how other small and midsize enterprises are moving to...

Moving IT to a business-centric, services oriented model is a process that continues to challenge fast growing small and mid-sized enterprises. Info-Tech In-Depth Research interviews provide valuable insight on what drives organizations to...

IT Service Management (ITSM) has become widely recognized as a business friendly approach to delivering IT service, but the complexity of frameworks, standards, and best practices can sometimes have the unintended consequence of distorting the...

IT Service Management (ITSM) has become widely recognized as a business friendly approach to delivering IT, but the complexity of frameworks, standards and best practices can sometimes have the unintended consequence of distorting the core goals...

IT Service Management (ITSM) frameworks and standards fail to define what service orientation should look like for small and mid-sized shops. Instead of blind framework adoption, use a diagnostic approach and apply common sense to satisfy the...

Tool

Compare the structure of the IT organization with the structure of the corporation. Misalignment can occur when the corporation has adopted one type or organizing model while the IT organization adopts another. For example, some organizations...

Chargeback systems fail. The reasons that these systems fail are rooted in issues such as organizational alignment - issues that cannot be fixed quickly or easily. Follow Info-Tech's approach to help introduce a healthy chargeback system that...

When deciding which initiatives to pursue, an IT leader is often caught between a rock and a hard place, forced to act as a mediator between competing interests. Prioritization is no easy task and requires the involvement of many organizational...

IT departments are often delegated the task of prioritizing a long list of project proposals. Make the process fair and consistent by using a reliable quantitative method.