Template/Policy

The risk of inappropriate information transfer between personal and business contacts within social media must be mitigated by implementing a policy. Tools to establish barriers between personal and private networks and tools to centrally manage...

Vendor Research

IT decision makers seek the best and most informative sources for major purchases. This report examines how IT decision makers use social media services to research potential vendors and products.

Vendor Research

Although the application of social media in the B2B domain is still in its infancy, vendor partners need to start thinking about how they can add value now. Vendors, like IBM, who have begun rolling social media elements into their partner...

Evolution is the most successful design and creation process on the planet. For those involved in technology products, this realization provides a perfect classroom experience.

Vendor Research

This report provides guidance to IT vendors and solution providers looking to develop a social media strategy for marketing, sales, and customer service efforts.

These days I have almost no use for politics; I consider those who believe in Party Before Country as likely to be guilty of treason, and my younger-year dreams of public service in elected office have been replaced, in general, with a deep...

Vendor Research

This report will provide IT vendors and solution providers with a high-level look at the tools and services that enable social media sales and support through a social customer relationship management strategy.

Vendor Research

This report will help IT vendors and solution providers understand the importance of having a social media strategy for customer interaction.

Tool

Many organizations fail to adequately budget for their collaboration implementations, leading to cost and time overruns. This tool will help you budget for initial platform deployment and ongoing collaboration solution design.

Let's say you're driven by quarterly financial reports to your shareholders; that is, you are a normal European or Western company acting under GAAP accounting rules. This means your income sheet had better show increased operating margins,...

A great number of electrons have been accelerated in describing Google's move to purchase Motorola Mobility Holdings for about $12.5B. During a dinner I shared with MS Chief Research and Strategy Officer (and member) Craig Mundie that evening,...

While developing a social media presence represents an emerging collaborative environment for customers and employee engagement, organizations that use these tools must begin or expand conversations with employees regarding the privacy of...

Tool

Initial collaboration platform deployment consists of a number of discrete steps, from creating the front-end, support model, and back-end to designing and executing pilot projects. This tool will help serve as the basis for platform deployment...

Job Description

To successfully implement a collaboration platform, put the right people behind the implementation. If the budget allows, hire a dedicated resource to execute the implementation to increase user uptake. The Collaboration Business Analyst plays a...

Tool

Building a library of collaboration solutions for ad-hoc and persistent teams is essential for enabling effective collaboration. This tool assists IT architects and business analysts conducting collaboration pattern matching (pairing the...

Template/Policy

Info-Tech's Annual Audit Template will help you conduct an annual assessment of the existing collaboration environment. It will consider a variety of different factors to construct a strategy for the ongoing operation of the collaboration system.

Video

Successfully implementing a collaboration platform is essential for realizing business value. The implementation should be split into two distinct phases: initial platform deployment and ongoing solution design. IT managers are familiar with the...

Note

Successfully implementing a collaboration platform is essential for realizing business value. The implementation should be split into two distinct phases: initial platform deployment and ongoing solution design.

Template/Policy

Documenting social collaboration and E2E interaction strategy into a business plan is a crucial step in planning a social tool implementation. This template builds on the results from the Social Collaboration Maturity and Readiness Assessment...

Tool

Social collaboration tools are invaluable for enhancing employee-to-employee collaboration, but some organizations are better positioned to immediately take advantage of social tools than others. Use this tool to determine, based on your answers...

Video

Social tools are now being offered by a number of collaboration vendors. Many organizations are unsure of how to integrate social tools with existing team workflows. Managers must embrace, rather than hinder, integration of social collaboration...

Note

Social tools are now being offered by a number of collaboration vendors. Many organizations are unsure of how to integrate social tools with existing team workflows. It's important for managers to embrace, rather than hinder, integration of...

Template/Policy

Documenting your customer interaction management strategy and achievable social media opportunities into a business plan is a crucial step planning a social media implementation. This template builds on the results from the social media...

Template/Policy

A social media project is a multi-departmental undertaking that must be managed well to be successful. Document the process in a formal project charter to keep everyone on the same page.

Solution Set

This solution set will help you implement a strategy to exploit social media opportunities that integrate with your current customer interaction.

Video

This video will help you cut through the hype and gain a better understanding of what social media is and how it can help your organization. Consumers are adopting social media at a breakneck pace, and organizations need to keep up to remain...

Enterprise collaboration is experiencing a resurgence in popularity, buoyed by many Web 2.0 trends. As a result, companies can expect traditional collaboration vendors to add more Web 2.0 features. However, usage of collaboration tools is...

Microsoft and Open Text are the Champions in the collaboration landscape due to their excellent features and high accessibility. SharePoint dominates the market, holding a 71% share of organizations surveyed with a platform. Open Text is a joy...

SharePoint's native support for social technologies is limited. Microsoft's Community Kit is appropriate in certain situations but a partner offering may be required.

Enterprises considering a transition from Microsoft Exchange Server 2003 to Exchange Server 2007 will need to plan the possible deployment before committing. Calculate the enterprise's hardware requirements by focusing on number of employees and...