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Tagged - Banks

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Retail Banking CRM: Road to Differentiation & Higher Profits

Small (less than 100 branches) and mid-sized (101-500 branches) retail banks are facing a tough economic outlook and increased competition as Internet banking and call centers become part of the cost of doing business. Info-Tech recommends...

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Financial Services Takeovers Call for Rapid-Fire Communication

In one week, Bear Stearns saw its stock drop from $64 to $30. The next weekend, employees returned on Monday to find JPMorgan steering the ship and the stock price trading below $6. Hostile takeovers and bailouts can leave IT in the dark. IT...