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Organizations need to do their homework before the application outsourcing engagement begins. This involves picking the right application to outsource, choosing a suitable outsourcer to perform the work, and planning a proper negotiation...

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Application development outsourcing initiative success depends greatly on a thorough contract. While it does not have to be overly complex and laboriously constructed to be sound, the contract must systematically cover all aspects of a project...

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Out of sight should not mean out of mind when it comes to application development outsourcing projects. The work may be performed offsite, but the organization's IT department must regularly record and review the progress. That way, when...

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Application development outsourcing can be a risky process if organizations approach it unprepared. Examine organizational needs and the details of the outsourcing initiative to determine potential successes and challenges. Then decide if the...

Driven by cost pressures and a desire for increased business agility, offshoring of IT services has seen consistent growth since the 90s that paused briefly during the global recession but is now rebounding. Both large and small organizations...

IT professionals who are interested in outsourcing application development, maintenance, or helpdesk services offshore have a myriad of geographic locations to choose from. China offers a large labor pool, strong infrastructure, and low cost....

IT professionals who are interested in outsourcing application development, maintenance, or helpdesk services offshore have many geographic locations to choose from. The Philippines offers a large labor pool, strong infrastructure, and low cost....

IT professionals who are interested in outsourcing application development, maintenance, or helpdesk services offshore have many geographic locations to choose from. India is a top contender with strengths in resource availability,...

How will cloud computing impact enterprise IT? In answering this question, references to water wheels and modern electric utilities will sometimes come up. This is a useful, though deeply flawed, historical analogy. Don't think hydro turbines....

Clear and concise service level agreements (SLAs) help ensure that both the customer and vendor in an application maintenance outsourcing (AMO) initiative are on the same page. Create effective AMO SLAs by learning from this case study...

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Tracking an application maintenance outsourcing (AMO) provider's performance using a performance scorecard (PSC) can go a long way towards keeping the AMO initiative on the right track. Use the ITA Premium SE customizable AMO PSC template to...

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Application maintenance outsourcing (AMO) initiatives require clear and unambiguous service level agreements (SLAs) to set expectations and start the relationship off on the right foot. Don't waste time trying to create your own SLAs ? establish...

Well-structured service level agreements (SLAs) help to ensure that application maintenance outsourcing (AMO) relationships run smoothly, efficiently, and deliver maximum value. Start the organization's AMO initiative off on the right foot by...

Errors made during the selection of an outsourcing vendor for custom IT application development projects can cost healthcare organizations time and money. Learn from peers in the healthcare industry what factors to consider prior to selecting an...

Application outsourcing vendor selection errors can cost IT departments time and money, and often result in unsatisfactory results. Learn from peers in the financial services industry whihch factors to consider prior to selecting an outsourcing...

Application outsourcing vendor selection errors can cost IT departments time and money, and often result in unsatisfactory results. Learn from manufacturing industry peers what factors to consider prior to selecting an outsourcing vendor for IT...

Application outsourcing vendor selection errors can cost an IT department time and money, and often result in unsatisfactory results. Learn from peers in the professional services industry about which factors to consider prior to selecting an...