Solution Set

Many organizations enter into outsourcing arrangements without understanding the inherent risks and the internal changes they will need to make to their own staffing, infrastructure, and policies to support the outsourced projects and keep them...

Note

Organizations need to do their homework before the application outsourcing engagement begins. This involves picking the right application to outsource, choosing a suitable outsourcer to perform the work, and planning a proper negotiation...

Tool

Application development outsourcing can be a risky process if organizations approach it unprepared. Examine organizational needs and the details of the outsourcing initiative to determine potential successes and challenges. Then decide if the...

Driven by cost pressures and a desire for increased business agility, offshoring of IT services has seen consistent growth since the 90s that paused briefly during the global recession but is now rebounding. Both large and small organizations...

IT professionals who are interested in outsourcing application development, maintenance, or helpdesk services offshore have many geographic locations to choose from. India is a top contender with strengths in resource availability,...

Clear and concise service level agreements (SLAs) help to ensure that all of the parties involved in an application maintenance outsourcing (AMO) initiative are on the same page. Learn the ins and outs of AMO SLAs and save time by using the ITA...

Tool

Tracking an application maintenance outsourcing (AMO) provider's performance using a performance scorecard (PSC) can go a long way towards keeping the AMO initiative on the right track. Use the ITA Premium SE customizable AMO PSC template to...

Case Study

The inclusion of clear Service Level Agreements (SLAs) in application maintenance outsourcing (AMO) contracts is an important component of outsourcing success. Follow the successful strategies of two IT professionals who structured their AMO...

Financial institutions and service firms report greater resource availability and faster application delivery after outsourcing enterprise software. Learn how others in the industry are benefiting from application outsourcing, and take steps to...