Hosted VoIP is quickly emerging as an effective and realistic means to introduce the benefits of IP Telephony (IPT) and convergence into business operations without the financial burden and management overhead of a premise-based phone system. However, as enterprises that elect to explore this path will soon find out, over the past several years there has been a proliferation of service providers in the hosted VoIP space – many are viable, some are not.
This research note includes:
- An overview of the hosted VoIP market today.
- Key selection criteria for evaluating service providers.
- Important additional questions that enterprises must address.
A comprehensive analysis of potential vendors is essential for identifying a viable hosted VoIP provider.