The growth of mobility in enterprises has the potential to turn into a serious management challenge. Most enterprises are not adequately staffed to properly manage wireless contract negotiations, device procurement, policy development and management, ongoing expense monitoring and optimization, and device and service maintenance and support. This research note examines leading wireless Telecom Expense Management (TEM) Business Process Outsourcing (BPO) vendors and how they rate in their ability to meet the wireless management requirements of enterprises.
Specifically, this research note evaluates vendors based on the following:
- Core wireless TEM capabilities, experience, and track record.
- Ability to deliver cradle-to-grave wireless contract, service, and device management.
- Wireless strategy, policy management, and support (help desk) services.
The field of vendors in this space is solid, so there will not likely be a bad choice. However, some choices will be better than others depending on the needs of the enterprise.
