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To ensure high vendor performance, IT departments must practice vendor management by recording and acting on vendor issues. Escalate to higher levels of vendor management as appropriate for resolution of vendor performance and service issues.
This tracking tool provides:
- A vendor contact escalation list
- A vendor issues summary log
- An issues details log
Use the escalation list in conjunction with the vendor issue log to accurately and completely report, record, assign, track, and resolve vendor problems. The issue log is also an excellent source of information during the contract renewal process.
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