Value Stream Roadmap Tool

Author(s): Michel Hebert, Jordan Detmers

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Use this tool to plan the integration timeline of adopting Lean principles to your service desk.

Use this tool in conjunction with the project blueprint, Adopt Lean IT to Streamline the Service Desk.

Tags

Lean, Lean IT, Value Stream Mapping, Customer Journey Map, Balanced Scorecard ITSM, mature service desk, mature organization, process improvement, service desk optimization, service desk strategy, service desk metrics, service desk KPIs
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