Unleash the True Value of IT by Transforming Into a Service Provider – Phase 3: Set the Foundation

Author(s): Valence Howden, Ryan McCrea, Paul Brown

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This phase will take you through the following activities:

  • Understand the different structures and cultures
  • Identify the relationship between structure and culture
  • Learn the benefits of certain optimal pairings between the two

Use this phase as part of the full blueprint, Unleash the True Value of IT by Transforming Into a Service Provider, to understand where to go next in improving foundational components.

Tags

service management, service provider roadmap, organizational culture, organizational structure, IT current state, IT services, IT as a strategic partner, business relationship management, service catalog, service metrics, service level management, demand management, service portfolio management

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Unleash the True Value of IT by Transforming Into a Service Provider

Earn your seat at the table and influence business strategy by becoming an IT service provider.

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