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For enterprises that are implementing a Service Oriented Architecture (SOA) strategy and beginning to explore Unified Communications (UC), opportunities to create tighter integration between the enterprise application/communication environments and business processes are becoming clear. However, disconnected internal planning efforts threaten to limit these opportunities.
This research note explores:
- UC and business process integration.
- The future role of UC in SOA.
- SOA-based offerings from leading UC vendors.
Given the scope of benefits associated with tighter integration between enterprise applications, communications tools, and business processes, IT leaders must work to ensure alignment between application and infrastructure planning groups.
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