Business-user training consistently ranks as one of the top concerns for IT projects. Managers rank it as a key success factor in over 60% of both portal and Enterprise Resource Planning (ERP) projects. Interviews with key stakeholders in applications projects also indicate that training is consistently overlooked as a project consideration.
This note introduces a number of considerations for business-user training. Specifically, this note:
- Introduces a general model for user training.
- Explains the relevant aspects of the model.
- Provides a process for implementing a business-user training program.
Positive project Return on Investment (ROI) is impossible if business users don't use the new application. Effective training is essential for project success.
