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Tools

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Service Desk Gap Tracker

Service gaps arise from situations where technology solutions are not delivered and tracked at the lowest cost to the organization as a whole. The gaps should be...
Spreadsheet
1 Like

Social Media Opportunity Assessment Tool

The Social Media Opportunity Assessment Tool is designed to identify achievable goals in three social media target areas: sales, marketing, and customer service.
Spreadsheet
10 Likes

Business Analytics Survey Pivot Table

This tool will let you analyze the relevant data from Indaba's business analytics survey. Using the pivot table, you can make data cuts by demographics (e.g. industry) or...
Spreadsheet
0 Likes

Mobile Device Management Vendor Shortlist Tool

Use this tool to generate a customized shortlist of mobile device management vendors based on the importance your organization places on product features and vendor...
Spreadsheet
7 Likes

AI Governance Gap Analysis Tool

Determining your strengths and weaknesses in Application Integration (AI) Governance will help you better implement and optimize your AI Governance model. Use this...
Spreadsheet
2 Likes

Multifunction Printer Vendor Shortlist Tool

Use this tool to create a customized shortlist of vendors based on your organization's requirements for a multifunction printer (MFP).
Spreadsheet
7 Likes

Cost Optimization User Classification Survey

Classify your users to execute service-level tiering.
Word Document
0 Likes

Cost Optimization User Classification Tool

Classify your users to execute service-level tiering.
Spreadsheet
0 Likes

Cost Optimization Prioritization Tool

Prioritize your cost optimization opportunities within service and infrastructure.
Spreadsheet
0 Likes

Cost Optimization Capacity Planning Tool

Create a shared capacity planning process across IT services.
Spreadsheet
0 Likes