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Impact Research

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Improving IT Service Management

IT service management is the new normal. Organizations experiencing increasing business demands, inadequate IT/business alignment and poor...
  • 17
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Spreadsheet

The Rise of Virtual Desktop Infrastructure

The buzz around desktop virtualization grows; use this report to learn about the current state of the technology, its future, and best practices...
  • 9
Spreadsheet
Zip Archive

Achieving the Business Case in Virtualization

Complete with Fit and Business Case Suitability tools, this report presents the keys to successful implementation as reported by IT professionals...
  • 8
Zip Archive
Spreadsheet

Optimizing Your Help Desk

Many help desks today are missing out on valuable cost savings opportunities. This report will help identify the gap between your current and...
  • 13
Zip Archive

Driving Efficiency with Unified Communications

Unified Communications (UC) is a broad set of technologies that has significant implications for the way in which individuals communicate and...
  • 9
Spreadsheet
Slide Show

Succeeding with Project Management

Maturity in the three fundamental elements of Project Management is proven to deliver improved overall project performance, increased realization...
  • 12
Spreadsheet
Slide Show

Deploying Wireless LANs for Business Benefit

Together with Fit and Implementation tools, this report presents the key uses of Wireless LANs and illustrates which applications result in cost...
  • 8
Slide Show
Spreadsheet