Workflow automation involves several network areas including fault detection, service quality monitoring, and configuration management. Automating processes can help keep costs contained. Network organizations can get started by employing the following basic best practices:

• Minimize the number of panes of glass and network tools.
• Get network configuration management under control.
• Automate workflows to deliver demonstrable value.

Accessing several management consoles (panes of glass) results in wasted time and avoidable expense and does not improve quality of service or support.