Ensuring you have the right suite of tools for sales enablement, marketing, and customer support management is critical to putting your best foot forward.
Customer relationship management (CRM) suites are a rapidly maturing and dynamic market, with a landscape full of vendors with cutting-edge solutions and diverse offerings. As a result, finding a solution that is the best fit for your organization can be a complex process. Align your business and IT objectives for your desired CRM suite through a rigorous and comprehensive requirements gathering process that includes process mapping, stakeholder interviews, and customer data analysis.
Phases within this storyboard include:
- Launch the CRM Project and Collect Requirements
- Select a CRM Solution
- Plan the CRM Implementation