You are starting a project or program that will depend heavily on users and stakeholders to adopt new tools and procedures, comply with new policies, learn new skills and behaviors, and understand and support new processes.
- Organizational change management must be embedded as a key aspect throughout the project, not merely a set of tactics added to execution.
- To ensure project success and maximize benefits, you need to set aside time to plan and facilitate the “soft” side of organizational change.
IT projects are justified because they will make you money, save you money, make people happier, etc. Without managing organizational change, IT might get the project done, but fail to achieve the intended benefits.