Standardize the Service Desk – Phase 4: Plan the Implementation of the Service Desk

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Develop an implementation plan for the new service desk processes developed in the first three phases of the project. The phase will take you through activities to:

  • Identify requirements for a new ITSM tool.
  • Navigate the vendor landscape and select a new solution.
  • Develop a communcation plan for affected stakeholders.

Use this phase as part of the full blueprint, Standardize the Service Desk.

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