Standardize the Service Desk – Phase 3: Design Request Fulfilment Processes


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Develop the building blocks of the request fulfilment process. This phase will take you through the following activities:

  • Build request workflows.
  • Prepare for a service catalog.
  • Build self-help tools.
  • Build a targeted knowledgebase.

Use this phase as part of the full blueprint, Standardize the Service Desk.

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