- Hughes Telephone Inc.
- Dixie Lumber Company
- Three anonymous contributors
- While core telephony remains important, many organizations are looking at unified communication (UC) technologies to enhance productivity and improve collaboration.
- Vendors offer a range of capabilities in their UC offerings in addition to basic IP telephony (IPT) capabilities, from basic presence, instant messaging, and mobility features to video conferencing, content sharing, collaboration platforms, and multimedia recording and analytics.
- This research isolates key vendor strengths and challenges, and provides resources to help accelerate your selection process.
- UC features and capabilities differ less and less between vendor offerings as the product matures further, but still organizations should choose carefully to ensure they are getting the features, reliability, usability, and architecture they need, without paying for unnecessary features.
- Implementing a UC solution within the context of a broad communication and collaboration strategy (including video conferencing systems and collaboration environments) offers the greatest opportunity to improve productivity and streamline critical business processes by minimizing communication bottlenecks.
- UC features deliver invaluable flexibility, helping to support trends with bring your own device (BYOD) and increased teleworking.
- The cloud is here and UC as a service (UCaaS) is a more viable option than ever before with more promise for return. Take a hybrid approach if you can’t give up the on-premise infrastructure yet and realize the value of UCaaS.
Impact and Result
- Quickly develop a shortlist of vendors that offer solutions covering the entire spectrum of UC requirements.
- Be confident that the right potential partners are being considered to meet current and future UC needs.
1. Evaluate the leading solutions for UCaaS
Understand the market and available options.
2. Identify the UCaaS solution that best meets your needs
Develop a shortlist to speed the selection process.
3. Issue an RFP to the shortlist of vendors
Solicit responses from shortlisted vendors to find optimal enterprise fit.
4. Review RFP winners
Ensure that selected proponents can deliver when it counts.
This guided implementation is a three call advisory process.
Guided Implementation #1 - Shortlist Assistance and Requirements
Call #1 - Get off to a productive start: Discuss the market space and how vendors are evaluated. Decide which platform suits you best and narrow down the options based on customized requirements.
Guided Implementation #2 - RFP and Budget Review
Call #1 - Interpret and act on RFP results: Review vendors’ RFPs and ensure the solution will meet your needs. Discuss average pricing of solutions and what can fit into your budget.
Guided Implementation #3 - Negotiation and Contract Review