Product, process, or service design should always start with an intimate understanding of what the business is trying to accomplish and why it is important. This blueprint will help you design business-facing initiatives that the business actually wants by following our two-phase methodology:
- Research
- Map and iterate
Integrating experience design into your current requirements gathering and IT service/process design methodology will improve your understanding of business needs and enable you to design processes and services that drive higher business satisfaction with IT.