Train Managers to Handle Difficult Conversations

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Difficult conversations can be hard to approach as they cover workplace conflicts and topics such as delivering bad news, apologizing, asking for something, and discussing sensitive subjects.
Managers, like any other employee, sometimes avoid these difficult conversations because they do not have the confidence, experience, or methodology to approach them effectively and with confidence.
Avoiding difficult conversations can negatively impact employee productivity and engagement, costing the organization thousands of dollars.

Our Advice

Critical Insight

Getting comfortable facing difficult conversations and handling them effectively starts with understanding the keys to successful conflict resolution and continues with support from peers, HR, and the organization.
The McLean & Company Difficult Conversations E.A.S.E. framework can help you through a challenging conversation by guiding you through the appropriate pre-work, engaging the employee in conversation, absorbing the employee’s point of view, sharing your own perspective, and ending the conversation with actionable next steps and follow-up.

Impact and Result

Decrease avoidance of difficult conversations and stop freezing and giving in when it comes to facing them.
Increase your success rate with handling a difficult conversation.
Save the organization on the costs from avoidance which can range from $100 to $50,000 dollars per conversation depending on the topic.

Train Managers to Handle Difficult Conversations Research & Tools

1. Learn a framework to make difficult conversations easier

Assess manager comfort with conflict and teach new tactics to help them better handle challenging encounters with direct reports.

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

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Our analyst calls are focused on helping our members use the research we produce, and our experts will guide you to successful project completion.

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You can start as early as tomorrow morning. Our analysts will explain the process during your first call.

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Each call will focus on explaining the material and helping you to plan your project, interpret and analyze the results of each project step, and set the direction for your next project step.

Author

Marsha Watson

Contributors

Judy Ringer, Conflict & Communications Specialist, Author, and Coach, Power and Presence Training
Craig Dowden (Ph.D.), Managing Director, SPBOrganizational Psychology
Caroline Williams, Director of Education and Learning, Spark Training and Coaching Associates Inc.
James A. Whyte, Owner, Sebastian Group Ltd.
Manager, Learning & Organizational Development, Engineering Consulting
Jodie Barley, Talent Acquisition Specialist, Info-Tech Research Group
Beth Collins-Kelly, Human Resources Generalist, Info-Tech Research Group
Ashley McFarlane, Info-Tech Research Group
Jenny Tennebaum, The HIROC Group
Jennifer Heikamp, The Regional Municipality of York
Diane A. Ross, Difficult Conversations Expert, Author, and Speaker, Elephant Conversations Ltd.