Train Managers to Handle Difficult Conversations

Get managers to stop avoiding, freezing, or giving in when the going gets tough.


This content requires an active subscription.

Access this content by logging in with your Info-Tech Research Group membership or contacting one of our representatives for assistance.

Speak With A Representative Sign In
or Call: 1-888-670-8889 (US) or 1-844-618-3192 (CAN)

Your Challenge

  • Difficult conversations can be hard to approach as they cover workplace conflicts and topics such as delivering bad news, apologizing, asking for something, and discussing sensitive subjects.
  • Managers, like any other employee, sometimes avoid these difficult conversations because they do not have the confidence, experience, or methodology to approach them effectively and with confidence.
  • Avoiding difficult conversations can negatively impact employee productivity and engagement, costing the organization thousands of dollars.

Our Advice

Critical Insight

  • Getting comfortable facing difficult conversations and handling them effectively starts with understanding the keys to successful conflict resolution and continues with support from peers, HR, and the organization.
  • The McLean & Company Difficult Conversations E.A.S.E. framework can help you through a challenging conversation by guiding you through the appropriate pre-work, engaging the employee in conversation, absorbing the employee’s point of view, sharing your own perspective, and ending the conversation with actionable next steps and follow-up.

Impact and Result

  • Decrease avoidance of difficult conversations and stop freezing and giving in when it comes to facing them.
  • Increase your success rate with handling a difficult conversation.
  • Save the organization on the costs from avoidance which can range from $100 to $50,000 dollars per conversation depending on the topic.

Train Managers to Handle Difficult Conversations


Learn a framework to make difficult conversations easier

Assess manager comfort with conflict and teach new tactics to help them better handle challenging encounters with direct reports.

Search Code: 75530
Published: June 25, 2014
Last Revised: June 25, 2014