Info-Tech Research Group recently completed a comparison of six market-leading Customer Relationship Management (CRM) solutions. One of the evaluated products is Oracle Siebel 8.1.1. The evaluation examines specific strengths and weaknesses to determine to what degree Siebel 8.1.1 would make a good choice for an organization implementing a CRM solution. This research note outlines several key points, including:
- Oracle’s position in the spectrum of CRM offerings.
- A description of the Oracle Siebel 8.1.1 solution.
- Product strengths and challenges.
Siebel is a viable implementation for larger organizations that are looking to combine sales, service, marketing, and loyalty systems into one consolidated and comprehensive suite of products, and require high-end CRM functionality. Pricing, however, continues to be the biggest barrier for the Oracle Siebel offering.