- Marc St Louis - Canadian Blood Services
- Terry Honeycutt - Pueblo of Isleta - Tribal Government
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- Within the Email Security Gateway (ESG) marketplace, there are numerous vendors with varying options. Each of these vendors claim to be the best fit for your organization and it can be difficult to determine which vendor to choose.
- Today, ESG technology offers a wide variety of security and IT related functions. An ESG must serve a multitude of functions for the organization as well as meet an array of requirements, all of which can be hard to accurately assess and include confidently.
- IT security always struggles with costs. An email gateway can become expensive, but it is vital and a strong case must be made for implementation, improvement, or replacement scenarios.
- Get it out to the cloud: Cloud adoption among business functions is already high. Moving email to the cloud is just another step. Take this into consideration when selecting an ESG.
- The professional attack: They are advancing day in and day out. Advanced Persistent Threats (APTs) and Zero-Day attacks are changing the way organizations deal with threats. Recognize the need for greater visibility and tools that stay on top of these developments.
Impact and Result
- Gain visibility into your organization’s email related security incidents and email volumes.
- Identify your organization’s requirements for an ESG.
- Understand what’s new within the ESG market to properly evaluate all capabilities and functions of an ESG.
- Evaluate ESG vendors and products based on your enterprise requirements.
- Implement an ESG with supporting policies and processes.
- Develop standard operating procedures around gateway and email handling to ensure high security value and sustainable benefits from the ESG.
1. Determine email security gateway appropriateness
Increase visibility into email-related security incidents and understand your organization's email volumes.
2. Identify the organization's email security gateway requirements
Determine what the organization needs from an ESG.
3. Perform a financial analysis of ESG deployment options
Determine expected ROI from an ESG to gauge TCO and the selection process.
4. Evaluate email security gateway deployment options
Evaluate, communicate, and solicit responses from vendors.
5. Deploy the email security gateway
Efficiently and quickly deploy the ESG and ensure proper processes and people are allocated and developed.
6. Ensure continued email gateway sustainability
Move from a project to a program and achieve strong vendor relations.
This guided implementation is a four call advisory process.
Call #1 - Email security gateway event analysis
Determine the appropriateness for your ESG. Properly understand what constitutes an email-related incident and which ones are most prevalent, what your email volumes mean for you, and what this means for your email security risk posture.
Call #2 - ESG requirements gathering
Determine what you need based on the solutions provided and not the features themselves. Know the available solutions that are being provided by current ESG offerings and what features your organization requires. This is the first major step in vendor evaluation.
Call #3 - ESG TCO and ROI
Develop an accurate TCO and ROI in order to best gauge the financial parameters of your ESG as well as develop a strong communication point. Understand what goes into the costs of an ESG and the financial benefits that can be realized from proper implementation of one.
Call #4 - Vendor Landscape: Email Security Gateway
Discuss the market space and how vendors are evaluated. Review vendor RFPs and ensure the solution is meeting your needs. Review contracts and discuss best practices in negotiation tactics to get the best price for your solution.
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Module 1: Gather and align requirements for the Email Security Gateway
- Conduct current state assessment to gain visibility into current email security maturity and capability levels.
- Collect organizational and architectural requirements to narrow ESG options.
- Collect security requirements to understand your risk appetite.
- Conduct requirements assessment .
Key Benefits Achieved
- Realize the necessity for an email gateway.
- Identify the specific requirements that an email gateway must carry out for your organization.
- Understand gateway requirements to understand deployment options.
Know the volume of your security incidents and the volume of your email and related statistics.
- Identified email volumes and related email based security incidents
2Identify all architectural, organizational, security and other requirements of your ESG.
- Defined requirements of ESG solutions
Determine what email security solutions your organization needs.
- Identify relevant features of your ESG
Module 2: Capture costs and benefits of Email Gateway
- Understand benefits of various deployment options.
- Determine costs of implementation.
- Develop a financial analysis of an Email Gateway implementation.
Key Benefits Achieved
Calculate the total cost of ownership (TCO) and the return on investment (ROI) of an email gateway implementation.
Determine inputs for TCO calculations.
- Determine your TCO and ROI of your ESG
Identify incident related costs/losses for ROI calculations.
- Understand how to effectively use your TCO and ROI within your ESG project
Identify organization email information for ROI calculation.
Module 3: Evaluate Email Gateway solutions and vendor selection
- Understand the email gateway product landscape.
- Determine key advanced features to meet your organization’s requirements.
- Prepare to evaluate potential vendors.
Key Benefits Achieved
- Understand what products best meet your organization’s requirements.
- Prepare proper documentation, such as an RFP, as well as a vendor demo script to comprehensively evaluate your shortlist of chosen vendors.
Understand the ESG vendor landscape.
- Create a shortlist of vendors
Determine a shortlist of vendors.
- Create an RFP.
Create an RFP.
- Prepare a demo script
Prepare a demo script.
Module 4: Prepare for Email Gateway implementation and continued operations
- Determine your deployment method.
- Create incident response team.
- Create an email attack information page.
- Maintain information in central document.
Key Benefits Achieved
- Understand key consideration points for the deployment of an email gateway.
- Develop an incident response team.
- Construct an email attack information page.
- Understand what is required for the maintenance and sustainability of an email gateway while developing processes to ensure this.
Develop supporting policies.
- Deployment Roadmap
Develop a stakeholders communication plan.
Develop education plan on proper email security.
- Email attack information page
Manage vendor contracts and relationships, vendor risk and vendor performance.
- Incident response team
Develop ESG continuing governance plans.
- Email gateway business case and operations plan
Create an computer incident response team (CIRT).