Create a project plan that outlines the steps and key activities associated with successfully implementing your organization's customer relationship management (CRM) suite into the organization's IT landscape and integrating it into the business environment.
Even the ideal solution for your workplace will fail to provide value if it is not successfully deployed into your business environment. Ensure your procurement was a success by confirming that the necessary tool configuration, IT staff training, process mapping, business user training, and service hand-off occur for your CRM suite.