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Vendor Landscape Plus: Field Service Automation Solution
Field service in the age of extreme mobility.
More Details
Your Challenge
- Field service software is not new. Vendors like Astea and ClickSoftware have been providing solutions to improve management of workers in the field for many years. However, newcomers like ServiceMax are arriving with innovative new features that shake up the field service landscape.
- Rapid growth in the capabilities of mobile technology and the promise of cloud computing are changing how field service automation needs to be evaluated.
Our Advice
Critical Insight- Determine which features are required and which can be left out. Some organizations only need a solution that optimizes scheduling and dispatch, while others need advanced knowledge base and collaboration capabilities.
- Decide between a Software-as-a-Service (SaaS) implementation and an on-premise installation, and choose a solution that excels at your chosen hosting method. Also consider the availability of wireless Internet, and which Customer Relationship Management (CRM) systems are already in place, to find a vendor who offers a solution to meet your needs at the lowest cost.
- Issue an RFP, score responses, and get demonstrations from the finalists to gather information about your choices and make an informed decision.
- Choosing the right field service automation solution will increase the efficiency of field technicians, and directly increase revenue by creating new opportunities for sales in the field.
- Implementing field service software comes at a price, not only in the software itself, but in an investment in training and an upheaval of corporate culture. However, ultimately there is a high ROI associated with automation.
- Advancements in mobile and cloud technology are further increasing the potential benefit of field service automation, provided the solution that best fits your organization is chosen.
Get to Action
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Narrow down your list of field service automation vendors
Enhance field service management in a way that will meet current and future requirements.
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Compare leading vendors and develop a shortlist
Narrow the leading vendors down to the most appropriate few.
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Contrast and evaluate a shortlist of vendors
Select the right field service automation vendor.
Related Solution Sets
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Design a Customer Service Strategy that Serves the Social Customer
Drive customer satisfaction & retention with social channels.
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Download NowCompanies Who Helped
- Empowered Networks
- Hobart Food Equipment
- Indian Electric Cooperative
- Anonymous field technician, Rogers Communications contractor
Solution Road Map
Other Solution Sets in Sales, Marketing, and Customer Service Applications
1. Vendor Landscape Plus: Lead Management Automation Platforms
From lead, to qualified prospect, to customer.
From lead, to qualified prospect, to customer.
2. Design a Customer Service Strategy that Serves the Social Customer
Drive customer satisfaction & retention with social channels.
Drive customer satisfaction & retention with social channels.
3. Vendor Landscape Plus: Customer Service Management Platforms
Select the right software to resolve customer service inquiries from start to finish.
Select the right software to resolve customer service inquiries from start to finish.
4. Vendor Landscape Plus: Customer Service Knowledge Management Platforms
Provide agents and customers with solutions, not search engines.
Provide agents and customers with solutions, not search engines.
5. Vendor Landscape Plus: E-mail Marketing Services
Give Marketing the help it needs without getting dragged into the IT weeds.
Give Marketing the help it needs without getting dragged into the IT weeds.
6. Leverage Social Media for Enhanced Customer Interaction
Attract more flies through other flies, not honey.
Attract more flies through other flies, not honey.
7. Vendor Landscape Plus: Social Media Management Platforms
Reign in social media by choosing a management platform that's right for you.
Reign in social media by choosing a management platform that's right for you.
8. Formulate a Social Analytics Strategy
Decide when to do more than merely follow yourself on Twitter.
Decide when to do more than merely follow yourself on Twitter.
9. Implement a Social Media Program
Develop, execute, and govern a cohesive social media program across your entire organization to unlock the full potential of your social media strategy.
Develop, execute, and govern a cohesive social media program across your entire organization to unlock the full potential of your social media strategy.
10. Vendor Landscape Plus: Field Service Automation Solution
Field service in the age of extreme mobility.
Field service in the age of extreme mobility.
