Use Applications Metrics That Matter

It all starts with quality and customer satisfaction.


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Your Challenge

  • There are thousands of possible metrics for the applications manager to collect and use.
  • Many find it difficult to appreciate - or to convince the business - that a metrics program is worth the cost.
  • Once a metrics program is in place, reporting the right metrics to the right people can be a challenge.

Our Advice

Critical Insight

  • Start with quality and customer satisfaction metrics.
  • Predictability is also important. Keep on-time, on-budget metrics in your tool belt, but realize their limitations.
  • More specific and traditional metrics can be considered after key metrics are on track. Only choose a few metrics that are tailored to the needs of your organization.
  • Focus on tracking internal metrics over time rather than external benchmarking.

Impact and Result

  • Collecting and using metrics will lead to better predictability, less time spent fixing bugs, better adherence to standards, and higher user satisfaction.
  • A better understanding of metrics and their benefits can help communicate the applications department’s situation and needs to the business.
  • Acting when metrics indicate problems will avoid disasters and keep the applications department running smoothly.

Use Applications Metrics That Matter


Understand the key metrics for applications managers

Learn how to use and communicate key metrics to maintain the balance of apps management.

Search Code: 50962
Published: December 20, 2011
Last Revised: December 20, 2011