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Use Applications Metrics That Matter

It all starts with quality and customer satisfaction.


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Your Challenge

  • There are thousands of possible metrics for the applications manager to collect and use.
  • Many find it difficult to appreciate - or to convince the business - that a metrics program is worth the cost.
  • Once a metrics program is in place, reporting the right metrics to the right people can be a challenge.

Our Advice

Critical Insight

  • Start with quality and customer satisfaction metrics.
  • Predictability is also important. Keep on-time, on-budget metrics in your tool belt, but realize their limitations.
  • More specific and traditional metrics can be considered after key metrics are on track. Only choose a few metrics that are tailored to the needs of your organization.
  • Focus on tracking internal metrics over time rather than external benchmarking.

Impact and Result

  • Collecting and using metrics will lead to better predictability, less time spent fixing bugs, better adherence to standards, and higher user satisfaction.
  • A better understanding of metrics and their benefits can help communicate the applications department’s situation and needs to the business.
  • Acting when metrics indicate problems will avoid disasters and keep the applications department running smoothly.

Research & Tools

1. Understand the key metrics for applications managers

Learn how to use and communicate key metrics to maintain the balance of apps management.

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Search Code: 50962
Published: December 20, 2011
Last Revised: December 20, 2011