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Use Applications Metrics That Matter

It all starts with quality and customer satisfaction.

More Details
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Your Challenge

  • There are thousands of possible metrics for the applications manager to collect and use.
  • Many find it difficult to appreciate - or to convince the business - that a metrics program is worth the cost.
  • Once a metrics program is in place, reporting the right metrics to the right people can be a challenge.

Our Advice

Critical Insight
  • Start with quality and customer satisfaction metrics.
  • Predictability is also important. Keep on-time, on-budget metrics in your tool belt, but realize their limitations.
  • More specific and traditional metrics can be considered after key metrics are on track. Only choose a few metrics that are tailored to the needs of your organization.
  • Focus on tracking internal metrics over time rather than external benchmarking.
Impact and Result
  • Collecting and using metrics will lead to better predictability, less time spent fixing bugs, better adherence to standards, and higher user satisfaction.
  • A better understanding of metrics and their benefits can help communicate the applications department’s situation and needs to the business.
  • Acting when metrics indicate problems will avoid disasters and keep the applications department running smoothly.

Get to Action

  1. Understand the key metrics for applications managers

    Learn how to use and communicate key metrics to maintain the balance of apps management.

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Tags

metrics, application development, measurement, Benchmarking, applications manager, applications management, role-based research

Related Content

  1. Storyboard: Use Applications Metrics That Matter
  2. How to Create an Enterprise IT Metrics Program
  3. Integrating Metrics with IT
  4. Metrics 101: Defining and Using SMART Metrics
  5. Energy Measurement Methods for End-User Infrastructure

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See how all the steps you need to take come together, with tools and advice to help with each task on your list.

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It all starts with quality and customer satisfaction.

Solution Road Map

Other Solution Sets in Project and Portfolio Management
1. Focus on Project Management Essentials
For successful projects, focus on the essentials.
2. Enhance Project Management Capability to Handle Complex Project Situations
Sometimes a simple approach isn't good enough.
3. Execute a Project and Avoid the Problems that Have Sunk Others
Navigate stormy seas with confidence and keep your project afloat.
4. Use Applications Metrics That Matter
It all starts with quality and customer satisfaction.
5. Vendor Landscape: Enterprise Project Portfolio Management
PPM grows up to manage the processes around entire program lifecycles.
6. Vendor Landscape: Mid-Market Project Portfolio Management
Going off the Gantt charts with team adoption and real-time collaboration.
View the full Solution Road Map