Visitors Edition
Membership Help?
Need help? Our Trial Membership program will get you help on any IT project you're working on. You'll get access to our research, tools, advice and project help.
Start your free trial membership now:
Start your free trial membership now:
Want to learn more about our membership options, pricing, or to get a product demo?
Get in touch with one of our reps using an option below.
Learn more About Info-Tech
Optimize UC to Maximize Business ROI
Get past vendor hype and technical complexity to get the most out of Unified Communications.
More Details
Your Challenge
- With the shift to IP communications, more organizations are identifying opportunities to enhance business processes through Unified Communications (UC) technology investments.
- IT leaders who are helping the organization develop its UC strategy must balance immediate costs and benefits against long-term objectives to ensure that the return on investment (ROI) is maximized.
- This solution set focuses on key approaches for optimizing a UC strategy, to help you find the path to success.
Our Advice
Critical Insight- IT best understands the technologies involved in UC, but achieving maximum value from investments requires a clear focus on business requirements and objectives.
- Executing UC projects incrementally and iteratively within the context of a broader, CEBP-focused UC strategy allows investments to be targeted for maximum immediate impact while providing a foundation for achieving further UC-based process efficiencies.
- Outline a plan to achieve immediate and long-term objectives for Communications-Enabled Business Processes through targeted investments in UC technologies.
- Maximize the ROI for UC by front-loading benefits and building the foundation for targeting ongoing incremental technology investments.
Get to Action
-
Detail the end goal for UC and identify specific next steps.
Develop an actionable plan to implement UC and maximize ROI.
-
Identify costs and benefits of specific UC initiatives.
Demonstrate TCO and ROI for the proposed project.
-
Accelerate approval of specific UC initiatives.
Build a business proposal using financial details and your UC strategy.
Related Solution Sets
Make the Case for IP Telephony
Listing the benefits is easy, but communicating business value is not.
Vendor Landscape: IP Telephony
Take a SIP from your glass, then call your boss from your smartphone's app. No one has to know you're at the beach anymore.
Vendor Landscape Plus: Collaboration Platforms
Stop! Collaborate and listen…to the changing market space and the needs of end users.
Implement a Collaboration Platform
Implementation doesn't end with platform deployment: build ongoing collaboration solutions.
Get the Complete Storyboard
See how all the steps you need to take come together, with tools and advice to help with each task on your list.
BONUS: Get access to up to 5 additional free downloads
Download NowCompanies Who Helped
- Accenture
- Avaya
- CISCO
- City of Brampton (Ontario, Canada)
- Entertainment One
- Erie1 Board of Cooperative Educational Services
- FutureCom Business Solutions
- IBM Canada
- Midaire LLC
- TECO Natural Resource Group
- Two other organizations contributed to the development of this solution set. Due to the sensitivity of the information, these organizations requested anonymity.
- 60 professionals completed the survey, with 34 of those responses meeting the qualification criteria for inclusion in the research results (others participants were at preliminary stages in UC planning).
Solution Road Map
Other Solution Sets in Unified Communications
2. Vendor Landscape: Unified Communications
It's high time to make your presence felt with real-time IP communications.
It's high time to make your presence felt with real-time IP communications.
3. Optimize UC to Maximize Business ROI
Get past vendor hype and technical complexity to get the most out of Unified Communications.
Get past vendor hype and technical complexity to get the most out of Unified Communications.
