Optimize UC to Maximize Business ROI
Get past vendor hype and technical complexity to get the most out of Unified Communications.
- With the shift to IP communications, more organizations are identifying opportunities to enhance business processes through Unified Communications (UC) technology investments.
- IT leaders who are helping the organization develop its UC strategy must balance immediate costs and benefits against long-term objectives to ensure that the return on investment (ROI) is maximized.
- This solution set focuses on key approaches for optimizing a UC strategy, to help you find the path to success.
Our Advice
Critical Insight
- IT best understands the technologies involved in UC, but achieving maximum value from investments requires a clear focus on business requirements and objectives.
- Executing UC projects incrementally and iteratively within the context of a broader, CEBP-focused UC strategy allows investments to be targeted for maximum immediate impact while providing a foundation for achieving further UC-based process efficiencies.
Impact and Result
- Outline a plan to achieve immediate and long-term objectives for Communications-Enabled Business Processes through targeted investments in UC technologies.
- Maximize the ROI for UC by front-loading benefits and building the foundation for targeting ongoing incremental technology investments.
About Info-Tech
Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.
We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.
What Is a Blueprint?
A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.
Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.
Talk to an Analyst
Our analyst calls are focused on helping our members use the research we produce, and our experts will guide you to successful project completion.
Book an Analyst Call on This Topic
You can start as early as tomorrow morning. Our analysts will explain the process during your first call.
Get Advice From a Subject Matter Expert
Each call will focus on explaining the material and helping you to plan your project, interpret and analyze the results of each project step, and set the direction for your next project step.
Unlock Sample ResearchContributors
- Accenture
- Avaya
- CISCO
- City of Brampton (Ontario, Canada)
- Entertainment One
- Erie1 Board of Cooperative Educational Services
- FutureCom Business Solutions
- IBM Canada
- Midaire LLC
- TECO Natural Resource Group
- Two other organizations contributed to the development of this solution set. Due to the sensitivity of the information, these organizations requested anonymity.
- 60 professionals completed the survey, with 34 of those responses meeting the qualification criteria for inclusion in the research results (others participants were at preliminary stages in UC planning).
Establish a Communication and Collaboration System Strategy
Run Better Meetings
Modernize Communications and Collaboration Infrastructure
Implement a Transformative IVR Experience That Empowers Your Customers
Assess Your Readiness to Implement UCaaS