Make Use of Staff Benchmarking Data
Think benchmark comparisons are useless? Think again.
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- Benchmarking data is great for comparing your organization to your peers, but more than observations can be gained from it.
- Info-Tech dug deep into the MeasureIT data that our clients provided to deliver advice on how to optimize the operational activities of the IT department to enable the reallocation of resources to strategic, value-add tasks.
While cutting IT staff is admittedly unpleasant, it is very possible to minimize the pain of downsizing while maximizing the efficiency of your reorganized IT department. Use this storyboard to help you understand downsizing factors, apply short-term and long-term staff cutting tactics, and thrive in the post-downsizing environment.
Info-Tech recommends that all organizations develop a metrics program, regardless of size or complexity - start with metrics that address specific business issues like spending and staffing justification or performance improvement.
IT metrics are defined as the measurement of activities, processes, deliverables, or resources within IT. Considering the old adage "If you can't measure it, you can't manage it", an IT metrics program is essential for understanding, managing, and improving IT operations. Start by first knowing what good metrics look like and what they do.
Establishing metrics can be a sizeable undertaking. New IT leaders need to get their hands on some solid numbers fast to help build credibility and identify key areas for change. Get a few descriptive metrics in place in your early weeks on the job to gain insight and a build a foundation for a full-fledged metrics program in the future.
As IT evolves, so too does the need to be proactive in measuring and controlling the quality and efficiencies of IT. Metrics are a powerful management tool that can be used to effectively communicate, maintain, and improve IT effectiveness over time. The key to a successful program is a proactive approach to metrics development.
IT metrics reports that span dozens of pages and center on technology-focused metrics such as volume of mainframe batch runs, megabytes of data stored, jobs processed, or number of patches installed, will be meaningless to business leaders. If this is the current state, high-level metrics are essential.
An increasing number of IT departments are gathering metrics and building a solid history to demonstrate exactly how IT serves the business. However, sometimes that picture is not a rosy one. This note traces five top-level staffing metrics and how to fix them to ensure that the IT department is flexible, reliable, and successful.