- With the complexity of mobility increasing in most organizations, enterprise mobility management (EMM) is becoming necessary to manage devices, as well as all aspects of mobility.
- While EMM might seem simple from the outside, it has many moving parts. It covers devices, applications, data, security, policies, financial management, and help desk management.
- Without a detailed implementation plan to mitigate issues such as missing components, an unprepared IT department and help desk, and low end-user adoption, IT will find it difficult to ensure a successful launch.
Our Advice
Critical Insight
- Mobility within organizations continues to grow more complex, and requirements for managing mobility now extend far beyond the device itself.
- As BYOD continues to grow and new products are released into the market, EMM will become a necessary tool for long-term sustainability and effective use of mobility.
- Without a proper implementation plan in place, organizations will find it difficult to achieve a suitable, unified solution for short and long-term sustainability of mobile management.
Impact and Result
- Prepare the organization for mobility by developing an implementation plan that covers EMM from start to finish, including selecting a vendor, managing help desk changes, engaging users, and developing an actionable timeline.
- Create a tailored solution for the unique needs of your organization.
Workshop: Implement a Mobility Strategy with Enterprise Mobility Management
Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.
Module 1: Develop a shortlist of potential EMM vendors
The Purpose
- Determine the current state of mobility in your organization.
- Use Info-Tech’s tools to develop a shortlist of EMM vendors that are suitable to the needs of your organization.
Key Benefits Achieved
- A better understanding of end users’ attitudes towards mobility.
- A snapshot of help desk’s current ability to solve mobile issues.
- A summary of the current state of mobility in your organization.
Activities
Outputs
Go over sections 1 to 3 of the storyboard
- An overview of the key benefits of EMM
Complete the EMM End-User Satisfaction Survey Template
- An understanding of end users’ mobility needs and a potential pilot group
Record results in the EMM Help Desk Metrics Reporting Tool
- A view of help desk’s current ability to solve mobile issues
Complete the EMM Current State Summary Tool
- A summary of the mobile situation in your organization
Review Info-Tech’s MDM Vendor Landscape
Complete the EMM Vendor Shortlist & Detailed Feature Analysis Tool
- A customized shortlist of EMM vendors tailored to your organization’s needs
Complete the EMM TCO Calculator
- A rough calculation of the cost of implementing EMM
Module 2: Prepare your organization for the introduction of EMM
The Purpose
- Ensure that IT, help desk, and end users are adequately prepared and ready to take advantage of EMM once it is introduced into the organization.
Key Benefits Achieved
- Better allocation of IT and help desk in order to more efficiently solve mobile issues.
- Training practices to better prepare IT and help desk to use EMM.
- The creation of a steering team to guide EMM’s implementation and care.
- A strategy to train users and gain buy-in for EMM.
- Consideration of suitable policies surrounding mobility and EMM.
Activities
Outputs
Go over sections 4 and 5 of the storyboard
Complete the EMM Help Desk Role Chart
- A plan for adapting IT and help desk to changes brought about by EMM
Use the EMM Steering Committee Chart to select a steering committee
- A finalized steering committee to guide the development of EMM
Consider using Info-Tech’s mobile device policy and training templates
- A finalized pilot group to test out EMM
- A start in developing mobile policies that align with the organization and end users
- An understanding of best practices on end user training, engagement and deployment of EMM
Module 3: Complete an EMM implementation plan
The Purpose
- Develop and refine an EMM implementation plan to ensure buy-in is received from key stakeholders and the implementation process is successful from start to finish.
Key Benefits Achieved
- An easy to reference planning document outlining all the requirements and considerations when implementing EMM in the organization.
- Buy-in by executives and key stakeholders through the use of a well thought-out plan for EMM.
Activities
Outputs
Go over sections 6 and 7 of the storyboard
Complete and refine the EMM Implementation Plan Template
- A completed EMM implementation plan which includes a mini business case, feature requirements, vendor recommendations, policy revisions, training requirements, implementation timeline and responsibilities