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Effectively Manage Outsourcers & Cloud Vendors

Don't abdicate control when others are doing your IT work.

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Your Challenge

  • Organizations that assign significant ongoing IT responsibilities to external suppliers for long periods must perfect their vendor management processes and expertise to ensure continued delivery quality.
  • They must coordinate planning activities with those of their vendors to ensure that no changes on either side diminish the value of the relationship.

Related Content

Note

Abdicating Project Management to Vendors Can Be Hazardous

When major projects are contracted to external parties, effective vendor management is essential. But it is not enough. Recognize the importance of organizational readiness when initiating projects. Ensure success by having an internal project manager actively manage both the vendor and the organization.

Note

Achieve Success in Application Outsourcing with Strong Governance Practices

After finding a vendor, signing the deal, and beginning an application outsourcing project, don't assume that the internal IT team can drop all project responsibilities. A recent Info-Tech survey found that strong governance emerged as the most important predictor of application outsourcing success. Help ensure application outsourcing success by instituting strong governance practices.

Note

Use Performance Scorecards to Manage App Maintenance Outsourcing

Using a performance scorecard to track provider performance in application maintenance outsourcing (AMO) can help to ensure that the initial goals of the AMO initiative are being met. Manage AMO relationships effectively by learning the ins and outs of performance scorecards for AMO and by using Info-Tech's AMO performance scorecard template.

Tags

control, outsourcing, Vendor management, service levels, cloud vendors

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Don't abdicate control when others are doing your IT work.

Solution Road Map

Other Solution Sets in Vendor & Contract Management
1. Maximize Vendor Performance
When good enough isn't good enough.
2. Prepare IT for Increased Cloud Adoption
The forecast is Cloudy with a chance of disruption.
3. Effectively Manage Outsourcers & Cloud Vendors
Don't abdicate control when others are doing your IT work.
View the full Solution Road Map