Institute World-Class Vendor Management

This blueprint walks the CIO or head of IT vendor management through the vendor management lifecycle – a comprehensive view is provided, including identifying the need for a vendor, procurement, contract negotiation, relationship management, performance management, and exit strategy.

Your Challenge

• Vendor underperformance or overpayment for vendor services undermines client satisfaction with IT services – IT struggles to meet SLAs and manage costs. 
• IT must adhere to vendor management best practices: develop fair and enforceable contacts, monitor vendor performance, continuously negotiate, and maintain the ability to walk away from low value vendors.

Our Solution

Phase 1: Launch

Phase 2: Improve

Phase 3: Mitigate Risks

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