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Effectively Manage Cloud Vendors

Don’t be afraid to let go.

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Contributors

  • Lee County Port Authority
  • Metric-X
  • NSPI
  • OpSource

Your Challenge

  • At least 48% of organizations have adopted or will be adopting some kind of cloud service.
  • These cloud solutions have the potential to offload some IT responsibilities, allowing internal IT to focus on more strategic business initiatives.
  • However, IT isn’t completely off the hook. You may not be managing the technical side of the cloud, but you are still responsible for its success in your organization.

Our Advice

Critical Insight

  • Technology trends like social media, consumerization, and cloud are creating a shift in IT responsibilities, dialing back skills in infrastructure and applications, while ramping up business analysis and vendor management skills.

Impact and Result

  • Establish good vendor management practice that can be adapted to the cloud by understanding the unique risks and challenges presented by the cloud.
  • Pay special attention to understanding and managing risk, managing contract and service level expectations, and monitoring good performance.

Research & Tools

1. Understand cloud-specific vendor management activities

Form positive partnerships with cloud solution providers.

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Search Code: 45959
Published: July 20, 2011
Last Revised: July 23, 2012